Identifying Information that Starfone collect
We may collect personal identifying information regarding our customers and Web
visitors. This personal information associated with a specific person permits that
entity to be contact physically or online. This may include information customers
give us as a result of customer relationship with us in addition to information
that we obtain from other resources.
Relationship with Starfone may be established by creating an account with us that
contains your information; referred to us by a third party; requesting to receive
emails from us and placing orders by phone or online. This information may include
Name; address; email address; billing information; credit card; Social Security
Number (SSN); shipping information and date of birth. Our Web servers automatically
collect statistical information about your visit such as pages visited and which
browsers are used to visit our site. None of this information is associated with
you as an individual (see information about cookies). We use these statistics to
monitor our site's performance and to make it easier for you to use.
Use of identifiable information
We use the personal identifying information you provide to us to better
serve you and respond to your requests, complete transactions, confirm, provide
our service, change, monitor, anticipate and resolve actual or potential problems.
We use evaluation of this information to improve our service and responsiveness
to you and to develop, market and modify our products and services and to inform
you of offers that we believe you may find of interest.
We reserve the right to perform statistical analyses of user behavior and characteristic
in order to measure interest in and use of the various areas of the site or within
Starfone may perform aggregated data when needed to the personal information provided
to produce data about a group or category of services, customers or web visitors.
“Aggregated” data - meaning that the information from many users is grouped together
in a way that treats the individual as a statistical element of a much larger group.
Discloser and sharing of information to third parties
Starfone does not sell, rent, provide or disclose your individual identifiable
information to third parties for the marketing of their products and services without
your consent. Starfone requires any third party performing on behalf of Starfone
to be subject to the confidentiality agreement so your information will remain protected.
Starfone may share non-personally identifiable information with non-Starfone companies
in order to assess the result of a promotion or event. This information is used
in aggregate only, and does not contain any information would be personally identify
you. Starfone may be required to disclose your personally identifiable information
to comply with applicable law. For example, court order, subpoenas, or other legal
or regulatory requirements. Additionally, Starfone may disclose this information
if, in good faith, believe that this information is necessary to identify, contact
or bring legal action against individuals who may be a threat to public safety or
interfering with Starfone network, service or customers.
Protection for your information
Starfone is committed to protecting the information that you give us, so
we implement the appropriate safeguards to ensure that security. We maintain and
protect the security of our servers and we typically require user names and passwords
to access sensitive data. We use industry standard encryption methods to protect
your data transmission unless you authorize unencrypted transmission. Starfone limits
access to personal identifying information to those employees, contractors, and
agents who need access to such information to operate, develop, or improve our services
Choices regarding your information
You may choose to limit or opt out of marketing communications from Starfone
at any time. You may also opt out of receiving future e-mail marketing messages.
You may contact us at the address below or simply by clicking on the unsubscribe
link on our Web site. Starfone Customer Service Department 1-877-STAR-412 (1-877-782-7412) Email:
Commitment to children’s privacy
Starfone believes that protecting the privacy of children on the internet is very
important. Starfone Web site is not designated or targeted for children’s under
the age of 13. Starfone does not knowingly collect personal identifying information
from anyone under the age of 18. Ordering online products and services is limited
to adults 18 or over. Starfone complies with all applicable laws and regulations,
including the Children’s Online Privacy Protection Act (COPPA), which requires the
consent of a parent or guardian for the collection of personally identifiable information
from children under age 13.
Review or change of your information
Starfone encourages members and Web site users to review, edit and update
information at anytime to keep our data accurate. You may access and modify your
contact and account information that we have collected and when prompted, entering
your user name and your password to update your information. You may also do that
by contacting our customer service team.
Our e-mail marketing practice
Starfone ensures the improvement of our customer’s online experience by
providing them with the latest information about the benefits of Starfone products
and services and in the circumstances describes below. We may provide this information
via emails or our web site visitors who request information. In addition, unless
you have chosen to opt out from receiving email messages from Starfone, Starfone
may send emails to inform customers that their telephone bills are available for
review online, online surveys, provide marketing information about Starfone products
and services and provide information to those who have voluntarily provided their
email address to third parties in order to receive promotional materials In the
following situations, Starfone reserves the right to communicate through email with
online users, including those who have opted out of receiving solicitation-based
- Notify customers about service or product affecting changes
- Respond to an online user’s email
- Send information that a customer or potential customer has requested
- Provide emergency, security and online account maintenance information
- Confirm transactions, orders, payments and registrations placed online
Starfone supports and complies with all laws governing its email communications
and will update this policy as needed to ensure ongoing compliance.
Cookies and similar technologies
A cookie is a small data string our server writes to your hard drive. This
data string contains your unique user ID for our Web site. This technology also
allows Starfone to customize your experience when you visit the Starfone Web site.
Starfone may use Web beacons and similar technologies on our Web site, in order
products and in e-mail messages that we send to you. We may link these references
and other data to personal information about you. If we do, we will treat the combined
and linked information as personal information under this policy.
Linking to other sites
Starfone is not responsible for the privacy, security, or content of third
party sites links provided on our Web site. Starfone encourages you to carefully
Our “Do Not Call” lists
Starfone comply with law and regulations of “Do Not Call” lists. Consumers
may request to be removed from Starfone telemarketing lists at any time. Please
contact our customer service directly at 1-888-382-1222 if you wish to be placed
on its “Do Not Call” list.
posting a summary of a change on our Web site home page for a reasonable period
before we implement that change and Starfone will give you the opportunity to opt
out of the proposed use of personal information.
How to contact us
P.O. BOX 41280
Long Beach, CA 90853
24/7 Customer Service